在眾多的美國機房中，售后的風格是各有不同的�？傮w來講，KT機房比較適合中國人的脾氣。售后反應迅速而且24小時都非�？臁Ｒ话銇碇v一個ticket響應時間不會超過10分鐘。AK機房和FDC機房的售后反應速度也是很快的。而如SK機房，他的風格又是另外一種情況了，他們有明確的售后響應政策，是比較不溫不火，你跟他急也沒用，你罵了他，他會拿出政策來給你看，一二三點，像講馬克思主義一樣。美國服務器專家永網(wǎng)數(shù)據(jù)把SK的售后響應政策的原文發(fā)表在下，請各位廣大SK客戶能心照不宣，有個數(shù)。 We truly respect our clients and our staff members are doing their best to provide professional support as fast as possible. However, you need to understand a few things:（我們十分尊重我們的客戶，我們的工作人員也是盡最大努力提供迅速而專業(yè)的服務。不過，您需要了解以下幾點 (1) O/S re-installations are free of charge and they usually take up to 1-24 hours. In rare cases, they may even take more during heavy workload. If you need them faster, you may ship your own KVM device (that we can host for you, free of charge!) and perform them yourself.（重裝系統(tǒng)是免費的，但是通常需要1-24 個小時，但是如果在工單繁重的情況下，需要排隊等待，意思就是有可能在忙時會超過時間也未可知）
(2) Reboots are also free of charge, they are usually done within a few minutes but sometimes may take more for the same reason. If you also need them faster, you may ship your own reboot port (that we can host for you, again free of charge!) and perform them.（重啟也是免費的，通常需要10分鐘，但是如果在少數(shù)工單繁重的情況下，需要排隊等待，意思就是有可能在忙時會超過10分鐘）
(3) We do not provide phone support for technical support, neither we ever claimed we do. Our support is provided through this helpdesk. If you’re looking for phone support, we may provide it in future but not at the moment.（我們不提供電話連線的技術(shù)支持，無論是我們?nèi)魏螘r候，我們的售后是通過工單反饋系統(tǒng)。如果您需要電話聯(lián)系售后，我們會在將來提供，而不是現(xiàn)在。意思就是說目前他們不提供電話方式處理售后。） |
